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Frequently Asked Questions

[vc_row el_class=”inner-top-xs”][vc_column][vc_toggle title=”Do You Ship Internationally?” el_id=”1459864577831-bdb5bc1a-4a98″]Most of our orders are from international customers. We ship everywhere via Malaysia Post, FedEx, DHL, and Aramex delivers.[/vc_toggle][vc_toggle title=”How Long Will it Take To Get My Package?” el_id=”1459864633996-9b7e4f16-199e”]If you are no rush for your item, you can choose for normal shipping that may take 15 to 20 days to reach you. If you are in a hurry, you can choose for express courier service that may just take 2 to 5 days to reach you.[/vc_toggle][vc_toggle title=”What Is Your Payment Gateway?”]We are using Paypal for all payment processing. With Paypal, we can accept all major Visa, Mastercards, debit cards and charge cards.[/vc_toggle][vc_toggle title=”How Do I Track My Order?” el_id=”1459864665894-b82f7067-8407″]We send all items via registered mail and will provide you with the tracking number. You can trace the item status by referring to the providing tracking number. If the item didn’t reach you after 30 days, you may contact us and we will make a full refund to you.[/vc_toggle][vc_toggle title=”Do The Purchase Item Include All Taxes?”]1. Our product price includes the value of goods, packaging cost and export taxes, not including international import duties.

2. Import duties, taxes, and charges are excluded in the item price or shipping fee.

3. The import duties are buyers’ responsibility. To avoid additional charges from import duties, please kindly check with your country’s custom office is there any additional charges / determine what these additional charges before purchase.[/vc_toggle][vc_toggle title=”Can You Send Me A Catalog?” el_id=”1459864700197-4c554837-f084″]We don’t currently produce catalogs either in hardcopy or softcopy. All the items that we have we already listed on the website and you can check from time to time for newly release items.[/vc_toggle][vc_toggle title=”How Should I to Contact if I Have Any Queries?” el_id=”1459864738156-c9e9af2d-48c9″]You can contact us at[/vc_toggle][vc_toggle title=”Do I Need an Account to Place an Order?” el_id=”1459864765251-4a22323b-b290″]You can registered an account with the site if you want to. Otherwise, you may check out as guest and you will be able to place the order as well.[/vc_toggle][/vc_column][/vc_row]